Manufacturing company based in Cheshire

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The Challenge

System migration from legacy telephony system to their own independent hosted cloud based VoIP PBX with increased functionality whilst cutting costs.

The Solution

A cloud PBX was deployed for the client, based on a set of pre-defined requirements with new handsets deployed throughout the office and factory.

A Digital Receptionist (IVR) and associated Queues were deployed, with defined rules controlling the path of calls coming into the business during and outside office hours.

Existing numbers were ported over with no downtime.

The Result

The outcome of this implementation was a satisfied customer, who didn’t experience any disruption from what could have been a problem for the business.

The customer now has a fully supported and managed cloud PBX, delivering a rich feature set, befitting to their business type.

Staff can now use telephony services on softphones, desk phones and also mobile devices from any location should they require.

*Due to data protection & customer confidentiality we do not publish client details.

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