Self Storage Builder & Contractor based in London

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The Challenge

The client* contacted us about moving their head office location system. They wanted to migrate away from a managed office telephony and towards their own independent hosted cloud-based IP-PBX system. This particular client also wanted to roll out to their satellite office, and we were more than happy to get stuck into working on upgrading their system.

The Solution

We worked closely to understand their requirements and exactly what they wanted to be able to achieve through their new system. Once we were totally confident that we understood their business priorities we set to work on their customised solution.

We deployed a cloud IP-PBX system with over 50 handsets (based on several models) with free internal calls between their offices in London and the North East as well as slashing call costs worldwide. A digital receptionist and associated queues were also set out with defined rules controlling the path of calls coming into the business to make communication run smoothly.

A softphone was deployed for the receptionist to enable the full visibility of calls coming in and out of the business – including the status of the queues. This softphone was linked to a desk phone using the CTI functionality to enable integration. We also added a management layer for the receptionist, giving both additional visibility and management functionality.

The Result?

Our client was delighted with the value added to the business through their new hosted IP-PBX and handsets. The solution has given them a feature rich experience which has transformed their internal working system. Added functionality such as call queues has enhanced their ability to work as a team and provide a seamless communication experience.

Find out more about UC solutions with us

We believe in providing excellent customer service that is proactive and genuinely supportive. With us, it isn’t a case of getting your new system and being left to it. As experts in IT we know our stuff and we will guide you through each step in your migration to a hosted Unified Communications system.

Your business communications need to perform, and that starts with investing in robust, scalable UC Communications that best supports your business needs. Let us support your business to make the move.

  1. Visit our website
  2. Send us an email to [email protected]
  3. Or call us on 0345 862 1945

*Due to data protection & customer confidentiality we do not publish client details.

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