Unified Communications: Maintenance, Monitoring & Support

We’ll manage any area of your VoIP and UC (Unified Communications) system that you need support with, using detection software to discover and resolve issues before they cause a problem for your business – typically automated, often without you needing to know and best practice processes like backup routines are fully automated.

Looking to replace or upgrade your business telephone system?

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FULLY PROTECTED

Secure, integrated with the most advanced and up to date security protocols and technologies, safeguarding your communications against all types of attacks. The UC system offers security features such as IP blacklisting, SRTP encryption, automatic detection of SIP attack, provisioning of phones through HTTPS, SSL connectivity and has an A+ rating from SSL Labs.

MANAGED & MONITORED

Proactive monitoring and alerts, high system availability and efficiency with ongoing maintenance out of office hours keeping your UC system operating efficiently and therefore avoiding downtime. Automation of everyday tasks and dashboard management console monitoring of critical processes. Management of certified firmwares of IP handsets and network-wide deployment.

DISASTER RECOVERY

Your UC system is a mission critical function of the organisation that requires protecting and high availability is a must. Daily VM snapshots and nightly backups with retention policies in place are taken. In the event of Disaster Recovery issue we can restore a backup immediately and have your UC system backup and running within the hour even to an alternate location.

ALWAYS UP TO DATE

Delivering always up to date versions and features of the UC software under one monthly fee, future proofing your organisation’s needs, boosting productivity and customer service. New software releases are always updated out of office hours to avoid any disruption to your organisation and only after being tested on non-production servers.

Discover the power of unified communications

We've built our core packages to enable businesses of all sizes to enjoy the benefits that unified communications brings.

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