Legacy PBX v Hosted telephony
If you are still relying on a traditional PBX (Private Branch Exchange) telephone system in your organisation, now is the opportunity to consider migrating to a Hosted solution to realise the benefits that Cloud-based telephony has to offer.
Hosted telephony is a telephone system that resides in the Cloud rather than physically at your premises. Staff and colleagues access the system through a standard IP handset or a softphone – a software virtual phone with headset. Calls are made and received over a Broadband connection to an Internet Telephony Service Providers (ITSP) network, they are then routed to Public Switched Telephone Network (PSTN) fixed line and mobile devices.
Hosted telephony has the benefit of no costly PBX maintenance or upgrades. The provider is responsible for the hardware and software, including system upgrades as well as support (where taken out).
As well as giving your organisation access to low cost and free IP calls, a Hosted system puts a huge range of management features at your fingertips. Mobiles and other devices can also be integrated.
An important part is the level of control a Hosted system can give you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through an interface.
There is no initial outlay on hardware, software or maintenance and it’s great for organisations with single and multiple offices as well as remote offsite workers.
Cloud services are increasing by the day and as a result of the ever-increasing convergence between IT and Telephony and plus the fact that in 2025 BT will switch off the traditional PSTN and ISDN networks and such services will be replaced by more modern and cost-effective IP services.