UC: What Will You Gain With Implementing

There are endless advantages when it comes to implementing Unified Communications into your business. However, the four main and arguably most significant advantages are voice, IM/Chat, conferencing and presence. But, what are these exactly and how can they benefit your business? 

Read on to find out what you will gain by implementing UC into your company and how it can maximise your businesses potential and growth.

Voice

Calls are the very first impression a client will get of your business. So, it’s imperative that your calls stay clear and deliver the best possible experience to any potential customers who contact you. To improve voice communications in your company, it’s a lot more simple than you may think. s3 Communications can offer many solutions to your business; including the help of going digital with your telephony system, ahead of the PTSN switch

Once digital, we can introduce hosted telephone systems and Call Queuing to your package, enabling each call to be answered in a timely and professional manner; maximising your businesses growth and ensuring that you don’t miss another call again. With hosted telephony comes a wide range of features to ensure that there is no downtime to your employees or business as a whole:

  • Calls can be forwarded on an individual or group of numbers basis.
  • User-Level – Individual self-administered on a per-DID basis
  • Call Forwarding Always – all incoming calls unconditionally
  • Call Forwarding Unreachable – incoming calls that fail to reach the device (i.e. loss of connectivity, device failure).

Capabilities that support working outside of the office include:

  • Simultaneous Ring – where office numbers can simultaneously ring mobiles or other specified numbers.
  • Remote Office – Any phone with broadband or a mobile connection can be turned into the business phone.
  • Fixed Mobile Convergence – Mobile phones can be integrated with desk phones, allowing staff to work effectively wherever they are.

In addition, now that the phone system is hosted in the cloud, any international number from any country can be allocated to your business- promoting growth and worldwide communication hassle-free.

IM/Chat

In the digital age, Instant Messaging is the quickest and most convenient way for most customers to contact your business. Rather than waiting on phone lines or travelling to your offices or shop(s), they can hop online and ask for the support or information that they need. A lot of your clientele, especially of the younger generation, feel more comfortable reaching out through the internet, too. 

Utilizing instant messaging is a great way for you to bring in more custom by allowing them to ask their questions immediately without the need to speak to anyone or hold the line. Instant messaging is also a fantastic way for you to optimise your own internal communications between your employees. Rather than waiting for someone’s phone line to become available, it’s far easier for them to send a message that will reach them instantly in order to get a quick response. Whether it be for a clients benefit or a personal one, instant messaging will bring your team closer together and revolutionise the way they work in future 

Conferencing 

Conference calling is the perfect solution for saving on business expenditure; such as travel, accommodation, on-the-road expenses and meeting rooms. It is the ideal way for you to instantly connect with both your employees no matter where they are, as well as clients that have busy schedules or are situated far away, too. Conference calling provides you with the option to instantly connect to anyone anywhere in the world, with just an internet connection needed. 

If you don’t need an employee to physically assist the person that you need to talk to, save on the costs of sending them there and instead, invest in conference calling. Whether your business is large or small, a conference bridge is a useful tool to help your business collaborate and communicate. With conference bridging, participants can dial into a virtual meeting room from their own phone. These virtual meeting rooms can hold dozens or even hundreds of participants; making it easier than ever to connect with people across the world, just as though they were across the hall.

Presence

Knowing when other employees are available is essential when dealing with internal communications. If you have a client waiting to speak to someone in your business, being able to tell them when your colleague will next be available shows complete transparency between you and your clients/team. With s3 Communications, we can not only provide your company with instant knowledge of employee availability but also calendar transparency, so that meetings will always be visible and everybody will be sticking to a schedule. Thus, making calls less time consuming and easier, giving you the opportunity to answer more calls with potential new clients.

In this ever-evolving digital age, communications are instant so your clients won’t want to wait around for correspondence. With s3 Communications, you can keep up-to-date with technology and your competitors; with non-disruptive simple changes that better your businesses communications instantly. Get in touch today by emailing us at [email protected] or calling us on 0345 862 1945. Alternatively, you can visit our website for your free of charge consultation.

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