Unlock your workplace with Hosted 3CX

Unlock your workplace with Hosted 3CX

Due to the current climate with the Covid-19 pandemic there has been a monumental rise in the requirement to enable flexible remote working, business continuity and collaboration to service your workforce, current customers, and future prospects.

The benefits of using Hosted 3CX

Microsoft Teams is one of the popular platforms, however while Teams may offer a competent set of collaboration features, one area that it does lack in is voice. 3CX offers a powerful yet cost effective Microsoft Teams alternative and at a fraction of the cost. So users can call, collaborate, chat and more with a comprehensive solution that brings together all of these features onto one platform allowing your workforce to continue to function no matter where they are physically located!

Communication

Along with easy to use collaboration tools such as chat, fax to email, web conferencing, website live chat and more, 3CX offers advanced call features including queues, ring groups, contact centre features, reporting, and click to call. Microsoft Teams voice is available as an add-on feature in 12 regions only and does not include more advanced features needed to maintain satisfactory customer experience.

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Pricing

The per user pricing model that Teams is based on equates to monthly costs that quickly add up. Businesses looking for voice as a part of the package will find themselves forking out even more cash for a calling add-on and call plan. 3CX’s licensing structure is simple and transparent, with no add-ons for the features you need the most. Simply select the license type you need along with the size based on simultaneous calls, not users.

  • No per user pricing
  • Unlimited extensions
  • No add-on fees
  • Fully integrated call centre features (Pro/Ent)

Integration

Improve the customer experience with a fully unified contact centre solution. 3CX enables employees to work more efficiently by streamlining communications and offers simple integration with a wide range of CRM, ERP and accounting systems.

  • Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more
  • Automatically link incoming calls to customer records
  • Launch phone calls with a single click from your browser or application
  • Ensure customer satisfaction with quick and easy logging of interactions

Open standards platform – no vendor lock in

With 3CX, you choose the IP phones, gateways, and SIP trunks to use with your PBX. There is no vendor lock-in, giving you more choice and allowing you to tailor your solution to fit your needs and budget. It makes 3CX the perfect Microsoft Teams alternative, as Teams requires Office 365, is tied to Azure hosting and MS SIP, and only supports 7 IP phones.

  • Choose your own SIP trunk
  • Plug & Play with a variety of IP phones
  • Inbuilt templates for SIP trunks / IP phones
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App-free Video Conferencing for Unlimited Users

3CX allows its users to harness high-quality video and voice communications through their web browser. Participants will be able to seamlessly join meetings without the need to download any additional software or apps, enabling a better user experience for your partners, customers, and employees.

  • No app required
  • One-Click conference
  • No extra downloads or signups
  • Easily set up remote business meetings
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Instant Messaging / Text chat

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, iOS and Android apps from anywhere – a true unified communications solution!

  • Chat with website visitors, real-time
  • Send text messages, links and more at no additional cost
  • Available on web, Windows, iOS & Android apps
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See the status of your colleagues

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

  • Eliminate expensive voice mail tags
  • Avoid unnecessary transfers of phone calls that irritate customers
  • Visible from all 3CX Apps: Web, Windows, iOS and Android

Avoid further disruption to your company during this Covid-19 Pandemic, which alone could be impacting your business financially and implement a new means of communication that ensures that no further custom is lost.

For further information, contact us today on 0345 862 1945 or through our website www.s3communications.cloud and we can give you details on how we can help you future-proof your business, and keep it running during the impact of Covid-19.

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