One technology, many aliases

Apart from ‘Cloud phone system’, they are also referred to by several other terminologies like:

• VoIP (Voice Over Internet Protocol) phone
• IP (internet protocol) phone
• Internet phone
• Cloud phone
• Software phone
• SIP (Session Initiation Protocol)
• Virtual phone

How is a Cloud phone system different from an On-Premise phone system?

A Cloud phone system is a more technologically advanced form of analogue phone systems. It uses VoIP as the mode of transmission of voice data.

As a result, it can offer far more capabilities and benefits than On-Premise phone systems.

So, what are some of the many benefits?

Future-proof

With the massive proliferation of smartphones and tablets, landlines have already lost their prominence. The number of fixed exchange lines (including PSTN and ISDN) are going down while smartphones and IP phones are becoming the primary means of communication.

Maintenance free

Cloud phones require no physical cables, desk phones, or physical PBX (Private Branch Exchange) boxes. They require literally zero telephony hardware. That drastically reduces the need to maintain your phone systems. You do not have to bother about repairing or replacing desk phones when they break or when they become obsolete.

Scales with your business

You may not be able to forecast with certainty how fast your business will scale. However, you can be certain that the Cloud phone system can scale at the pace of your business. You can quickly buy new virtual phone numbers, add more agents, expand the auto-attendant/virtual receptionist menu(s), create multiple routing rules, and do much more to meet your business needs. There is no need to enter into lock-in periods for resources that you may not require.

Work from anywhere

No matter where your team members are located, a Cloud phone system can connect them together for efficient remote working. Like mentioned earlier, cloud phones do not need any dedicated hardware. That allows your remote teams to use the phone system from anywhere they are and whenever they want. In essence, that is true remote working. And a Cloud phone system facilitates it.

Integrations

A Cloud phone system is like any typical software that can easily integrate with other software applications. For example, if you are using a CRM system, you can easily integrate the Cloud phone system with it to extend its usability. The integration will make it possible to manage customer information as well as orchestrate telephony operations from a single window. It eliminates a lot of effort otherwise required for record management, synchronising call notes, and the trouble of hopping from one application to another.

Device agnostic

You do not need a dedicated device to make a Cloud phone system. Your existing laptop, smartphone, IP phone, or any telephony device that can connect to the Internet is sufficient. A Cloud phone system takes the form of a web or mobile application that can be accessed over a web browser or a mobile app. That makes it an all-device friendly phone system.

Quick onboarding

A Cloud phone system offers instant onboarding. They usually take the form of a Software-as-a-Service (SaaS) product that you can sign up, set up and start using. Also, you can set up call flows, auto-attendant/virtual receptionist menus, set up call routing rules, and much more in less than a day or so.

Get in touch with our customer service team Contact Us - s3 Communications Ltd for more information.